FAQ

Last updated: July 23, 2026

How long does order processing take?

Orders are usually processed within 1 to 3 business days after payment is authorized.

How long does shipping take?

Estimated delivery time after processing is usually 5 to 12 business days for United States orders. International delivery times may vary depending on the destination and carrier.

Will I receive tracking information?

Yes. When tracking is available, we will send tracking information by email after your order ships. Tracking updates may take 24 to 72 hours to appear.

Can I return an item?

We accept eligible return requests submitted within 30 days after delivery. Please contact us at ntsbwgqyqzn@hotmail.com before sending any item back.

What should I do if my item arrives damaged or incorrect?

Please contact us at ntsbwgqyqzn@hotmail.com within 7 days of delivery. Include your order number, a description of the issue, clear photos or video of the item, and photos of the packaging and shipping label.

Can I cancel my order?

Contact us as soon as possible at ntsbwgqyqzn@hotmail.com. We cannot guarantee cancellation after an order has entered processing or has shipped.

Are payments secure?

Payments are processed through Shopify checkout using standard payment security. Hackoo does not store full credit card details.

How do I contact support?

Email us at ntsbwgqyqzn@hotmail.com. We usually reply within 1 to 2 business days.