Shipping policy

Shipping Policy

Welcome to Hackoo Online! We are dedicated to ensuring a seamless and transparent delivery experience for all of our global customers. Please review the terms of our official Shipping Policy outlined below:

1. Handling & Dispatch Timelines
* Every order placed on our store undergoes a processing and quality-check phase that takes between 1 and 3 business days (excluding national holidays and weekends).
* A separate email notification will be dispatched to you the moment your package leaves our fulfillment center. While we maintain swift dispatch times, promotional seasons or unexpected supply peaks may occasionally cause slight extensions. Should a substantial delay affect your order's dispatch, our team will reach out to you directly at ntsbwgqyqzn@hotmail.com.

2. Global Transit Windows & Destinations
We proud ourselves on offering worldwide international shipping. Expected shipping durations (calculated after the initial handling period) generally conform to the following timeframes:
* Core Transit Regions (e.g., United States, United Kingdom, Canada, Australia): 7 to 15 business days.
* Remaining Global Destinations: 10 to 20 business days.

Please keep in mind that precise delivery dates cannot be guaranteed due to potential local postal bottlenecks, custom holds, or extreme weather conditions.

3. Standard Shipping Fees
To keep your checkout experience as simple as possible, we implement a flat-rate shipping structure:
* Universal Free Shipping: Standard shipping is complimentary on every single order, regardless of destination country or order value.

4. Comprehensive Package Tracking
* A unique tracking reference code along with a direct tracking portal link will be forwarded to your inbox immediately upon shipment.
* Please grant the logistics systems 24 to 48 hours to fully update and display active tracking movements.

5. Import Duties, Tariffs, and Taxation
* Hackoo Online assumes no liability or financial responsibility for customs clearances, local import taxes, or administrative courier fees levied by your country's authorities.
* Any external charges generated post-shipment (including customs VAT, tariffs, or local duties) must be settled entirely by the importer (the customer). We advise reviewing your local fiscal thresholds prior to buying.

6. Damaged Shipments & Lost Parcels
* In the rare event that a package is confirmed lost by the courier or arrives with severe physical damage, please alert our customer care team right away at ntsbwgqyqzn@hotmail.com.
* Ensure you retain all external packaging and take clear photographs of the damaged merchandise. Email these details along with your original invoice number so we can promptly dispatch a free replacement or initiate a monetary refund.